I'm not a big fan of year-end summaries and forecasts, mostly because I produce summaries and forecasts all year round. But I pulled together a few thoughts last week in response to a request, only to discover I had misunderstood what was wanted. Rather than let my precious wisdom go to waste*, I'll share below what I think will be most important marketing technology trends of 2014. Customer Data Platforms mature. Marketers will have an increasing number of ways to build consolidated, multi-source customer databases without...
Monday, 16 December 2013
Friday, 13 December 2013
Webinar, December 18: How Marketers Can (Finally) Get Good Customer Data
Posted on 08:27 by Unknown

Let’s face it: no real work will get done next week, what with all the holiday parties and caroling and so forth. So you might as well set aside 2:00 to 3:00 p.m. Eastern time on Wednesday, December 18 and register for the Webinar I’m co-presenting with RedPoint Global on Customer Data Platforms.In addition to uncovering the secret relationship between cuneiform and Justin Bieber, you’ll learn about our latest discovery: a new species of Customer...
Tuesday, 10 December 2013
Woopra Grows from Web Analytics to Multi-Source Customer Data, Insights and Actions
Posted on 08:19 by Unknown

I stumbled over Woopra in their tiny booth during last month’s Dreamforce conference, where I was intrigued enough to let them scan my badge and promptly forgot why. Fortunately, a diligent sales rep followed up by email and I remembered it was worth a closer look. If you’ve been reading my recent posts, you won’t be surprised that I’ve decided they are yet another Customer Data Platform.In fact, the people most surprised by this news will...
Friday, 6 December 2013
Optimove Helps Optimize Customer Retention (And, Yes, It's a Customer Data Platform)
Posted on 11:50 by Unknown

As I wrote last week, it sometimes seems that every system I look at these days is a Customer Data Platform. Of course, this is partly because I’m choosing to look at that type of system, and partly because CDP vendors are reaching out to me. But I do believe another reason is that CDPs are an idea whose time has come: I’ve recently seen at least three CDPs that are just emerging from stealth or beta mode. All were developed because someone else...
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